We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase (order number or receipt).
Items that show signs of wear, damage, or alteration may not qualify for a refund or exchange.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Intimate apparel and hygiene-related items (if applicable)
- Items damaged due to misuse or improper care
Exchanges
If you received the wrong size, color, or a defective item, we are happy to exchange it, subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We’ll review your request and provide a replacement or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow our standard return process.
Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact our customer support team.
Email: support@rougelifestyle.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Time)