At Rouge Lifestyle Co., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items that have been worn, damaged, altered, or returned without authorization may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Intimate or hygiene-related items (where applicable)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
Contact Us
For return or refund requests, contact us at:
Email: support@rougelifestyleco.com